Customer support

Try different payment methods or cards.

• If you tried contactless payment, try chip payment: insert the card into the chip reader underneath the payment terminal.
• Try with another card or purchase the prepaid game card from the front desk.

The payment transaction may also be cancelled due to too many contactless payments in a row or due to insufficient funds.

In most cases, only the “preauthorization” is reserved on the customer's card, but this will automatically be returned to the customer's account within a few banking days.  

However, it is important to send transaction details;

• location
• the first four and last four digits of the payment card
• the transaction time

Please send these details to our support iwallsupport@cse.fitness

CSE will refund the lost fund in this case directly to the customer’s credit card.